Cleanaway, Australia’s largest waste management, environmental, and industrial services company, recognised the need to enhance its leadership capabilities to achieve its ambitious goals. To maximise the existing strength of strong management and foster a culture of leadership, Cleanaway partnered with Lighthouse to design and implement a comprehensive Multi-site Profit Centre Leadership Program. The program targeted branch managers and regional managers, aiming to build commercial acumen, financial skills, and leadership capabilities across the organisation.
Following a flurry of acquisitions in 2018, Cleanaway expanded its operations to become the major player in waste management, environmental services, and industrial services in Australia. With over 260 branches and profit centres and a workforce of more than 7,000 people, Cleanaway aspired to further strengthen its market position and achieve significant growth. The company identified the need to integrate strong leadership into its management culture to drive performance and successfully navigate the merger integration process.
Cleanaway recognised the need to maximise the existing disciplines of strong management by adding Leadership – Cleanaway wanted to investment in leadership capability to complement its strong management foundation and culture.
The secondary goal was to provide branch and operation managers with the business and financial acumen to understand and influence the key business drivers that populate each branch profit and loss performance.
The Multi-site Profit Centre Leadership Program was designed to address the specific needs of branch, operations, functional and regional managers through three distinct elements: Commercial Acumen & Financial Skills, Leadership Essentials and Executive Leadership Development.
The Cleanaway Leadership Development Program targeted mid-to-senior leaders who play critical roles in business performance and decision-making. This fully virtual, five-module program covered topics such as self-awareness, leadership mindset, leadership shadow, coaching skills, difficult conversations, emotional intelligence, and leadership communication. The program was facilitated by Lighthouse and 130 leaders were trained.
The Multi-site Profit Centre Leadership Program delivered significant shifts in mindsets and behaviors, driving positive outcomes for Cleanaway.
Noticeable shifts in mindsets and behavior:
The Multi-site Profit Centre Leadership Program empowered Cleanaway’s leaders, creating a culture of leadership that complemented the company’s strong management foundation. The program’s impact was evident in improved financial performance, operational efficiencies, and the successful integration of acquisitions.
Through its partnership with Lighthouse, Cleanaway successfully implemented the Multi-site Profit Centre Leadership Program, building enterprise capability and fostering a culture of leadership. The program’s focus on commercial acumen, financial skills, and leadership essentials resulted in noticeable shifts in mindsets and behaviours among regional, functional and branch managers. The program not only enhanced individual capabilities but also drove improved financial performance and operational efficiencies across the organisation. Cleanaway’s commitment to building leadership alongside strong management positioned the company for continued success and achievement of its long-term goals.